Are you an online entrepreneur looking to increase your profitability, customer reputation, and product offerings? In today’s market, it’s more important than ever for companies and entrepreneurs to tailor their services to clients’ needs.
As brand loyalty has fallen to the wayside over the past twenty years, companies have had to adapt by engaging in the process of intelligent analytics. Using powerful statistical software, companies are able to target customer needs, evaluate product performance, and rapidly respond to any and all complaints.
Unfortunately, most software out there is unintuitive to use and needlessly clunky. It’s especially easy for freelancers to get lost in the shuffle – after all, who wants to spend hours getting comfortable with complicated analytics tools?
That’s where FeedbackWhiz comes into the picture.
FeedbackWhiz Review: What is FeedbackWhiz and How Can it Help?
Designed to improve merchant sales volume, FeedbackWhiz is an intuitive software that simplifies the entire process of growing a business through Amazon.
Through providing custom order management, product review analysis, and monitoring notifications, FeedbackWhiz is perfect for any entrepreneur looking to target specific client groups.
Ultimately, FeedbackWhiz can be summed up as software that performs all sales and feedback analysis for the client. It’s easier than ever for companies to increase their profitability by using FeedbackWhiz’s A-B test campaigns, open rates analysis, and filtered data.
Unlike most other intelligent analytics software, FeedbackWhiz is dead-simple for anyone to learn. You don’t need a statistical background to get started tailoring automated emails, feedback monitoring, and order return notifications.
Additionally, the software automatically creates a hierarchy of negative feedback
and unsatisfied customer reviews so that your company can maintain a positive reputation.
If you want to know how your customers really feel about your products, FeedbackWhiz is a comprehensive tool that’ll give you insider access to everything you need to know.
FeedbackWhiz Review: Features and Benefits
FeedbackWhiz features a really interesting and fully-fledged set of client tools that make the process of data analysis that much simpler. Here, we’ll review some of the best features of the service.
Intelligent Review Filtering
Using the software, it’s easy for clients to organize, review, and group product reviews into a single page layout. Whenever a negative review is posted to Amazon, you’ll get automatically notified on your review dashboard.
In fact, FeedbackWhiz even employs some of the fanciest advancements into linguistic parsing in order to provide intelligent feedback. Reviews can be filtered for their general tone, phrasing, and focus so that you can see what customers really think about your product.
Moreover, all-star ratings can be grouped so that you’ll see how customer ratings change over time. Using intuitive filtering tools, you can see how trends in customer review shift day by day.
Is a competitor crafting a lower cost, more effective product? Has demand shifted away from your product to another category of services? Do men tend to speak more positively about your product than female consumers? Shifts in customer sentiment are one of the greatest market signals that entrepreneurs can rely on in the Amazon marketplace.
Complete Order Management
In addition, to review feedback, FeedbackWhiz provides extensive insight into all customer data and order metrics. Using a one platform screen, clients can search, filter, analyze, and download packets of collected data with ease.
Orders management will provide you with critical information about how, when, and where orders are being fulfilled. Additionally, data provided through the customer, such as location, age, gender, and other demographic information, is automatically factored into order management statistics.
The problem of order management is made even more painless than instant searching and filtering. You’re able to search orders using advanced, compounded metrics with a single mouse click. For instance, if you want to compare order fulfillment in January 2014 versus January 2015, the advanced filtering system allows for seamless comparison operations.
Above all, FeedbackWhiz is designed to reduce time spent puzzling over analytics information on the screen. You can remain focused on selling while letting the software handle all the complexities of order management statistics.
Comprehensive Feedback Analysis
Ultimately, handling customer feedback and remaining an open line of communication between sellers and buyers is one of the most vital aspects of running an online business. FeedbackWhiz is built to maximize revenue by improving customer perception of the seller.
Concretely, what does this mean? Simply put, it’s possible for you to create customized, engaging personal emails in order to respond to consumer complaints instantly. Automated messaging campaigns can be sent out during special events or recurring time periods in order to let customers know about company news.
Moreover, clients can set up customized feedback notifications through the all-in-one platform. If you receive a negative review, FeedbackWhiz will automatically send you a notification. Instantly, you can delete negative or spammy feedback in order to keep your reputation as positive as possible.
The other aspect of the software’s feedback technology has to do with analytics. All emails sent to clients are automatically tracked using sophisticated engagement software. Through measuring engagement statistics, companies can track what email campaigns are most effective.
With this information, it’s possible to tweak your product framing specifically for targeted client markets. Employing 1-3 star filtering, neutral review flagging, and Amazon support hot links, it’s super simple for entrepreneurs to improve their products and maximize revenue.
Automated Email and Feedback Campaigns
Along the lines of feedback analytics, email campaigns present a powerful way for companies to communicate directly with their clients.
No longer will you have to worry about email testing, formatting, and design. FeedbackWhiz features a simple email creator that provides drop-and-drag custom values in order to craft a visually appealing, engaging email.
Users just need to use click-and-drag or drop-down items to plop them into the body of the email. Image, box, and margin sizes can be adjusted using custom variables. More tech-oriented users can introduce their own HTML, CSS, and email scripts to make the email body’s look and feel as custom as possible.
Once you’re done, simply click Live Preview in order to see how the email will appear to recipients.
Users are able to create as many email templates as they want that can be reused, blended, and refactored for any specific event. When the email is sent out, you’ll have clear engagement statistics that let you know what messages work the best.
Additionally, it’s possible to stop recurrent emails to reaching customers who’ve left a negative review, requested a refund, or returned their product. This will allow you to retain the customers that help your brand grow.
Simply increase client conversion rates by tracking clicks, open rates, comparative message testing, and engagement timelines.
Traditionally, it’s been the onus of companies to consistently monitor, manage, and respond to events. Many large brands have branches of hundreds of employees that are dedicated purely to the complex process of event management.
For smaller companies, this type of comprehensive observation isn’t always possible. That’s why it’s important to fall back on intuitive analytic software to do the work for you.
FeedbackWhiz provides 24/7, robust monitoring for all your listed products. The software provides complete review, hijacker, buy-box loss, and listing title changes so that you can easily respond to major changes.
Why is this important? Simply put, the Amazon platform doesn’t always look out for individual sellers. Malicious groups and competitors often sabotage specific listings in order to decrease search engine optimization, thereby boosting the relevance of their own product.
With the integrated support services of product management, FeedbackWhiz provides a way for you to offload the labor of monitoring critical events. The software will automatically enable notifications for any product changes; however, these can be switched off at any point depending on your preferences.
Robust Insight Analytics
To sum it up, FeedbackWhiz is the all in one software for client communication management, gathering statistical insight, and crafting more engaging sales campaigns.
All data collected into the service about products, reviews, orders, and customer statistics are used to drive insightful analysis. With a little practice, it’s easy for you to create A-B testing campaigns, view open rates, and aggregate feedback or order data.
FeedbackWhiz allows you to get a robust sense of how your product is doing overtime or performing against competitor brands. You can easily analyze revenue gains or losses during specific time periods, allowing you to make the best decision for your personal brand.
With full email and product engagement statistics, you can tell what selling points work best on your clients. In short, FeedbackWhiz blends the data gained from fulfilled orders, client feedback, and client engagement to drive real company insight into the Amazon marketplace.
What do Customers Say about FeedbackWhiz?
Most customers state that FeedbackWhiz beats out competitor software through its simplicity, customer service, and multi-functionality. Regardless of your background into data science of feedback statistics, FeedbackWhiz abstracts all the nitty-gritty details of insight analytics away from the user.
Many entrepreneurs state that FeedbackWhiz has helped them secure more positive feedback reviews and maximize their annual earnings. The website and software both offer extensive online documentation and tutorial information to make adopting FeedbackWhiz even easier.
However, there are some drawbacks to the service compared to other email automation services. For instance, it’s difficult for sellers to target niche client groups with specific email campaigns. Currently, it’s not possible for sellers to create messages for repeat buyers or clients with distinct demographic information.
FeedbackWhiz pricing structure is completely scalable depending on your number of product offerings. Typically, less than five products create only a nominal fee; in total, FeedbackWhiz can support over five thousand distinct products for a single seller.
Most customers value FeedbackWhiz because it majorly decreases the time spent responding to individual customers, tailoring listing titles, and responding to critical events. The software’s notification dashboard, which can be tailored with specific settings, allows you to respond in a dynamic way to any upcoming events.
What Are the Alternatives?
Feedback Genius is a similar service to FeedbackWhiz that provides business’ insider insight into email open rates, brand reputation, buyer engagement, and customer notifications.
Unlike FeedbackWhiz, Feedback Genius is wholly focused on the aspects of customer engagement, rather than measuring order fulfillment, listing changes, and order management statistics.
In this way, FeedbackWhiz is a more comprehensive service that automates nearly every aspect of using the Amazon open marketplace.
Amazon QuickSight is an analytics service provided directly through the Amazon marketplace. Using fully integrated statistical information, QuickSight operates on a pay-per-view basis.
For large businesses, this makes pricing fully scalable depending on the size of your team. Customers value that the service boasts no annual commitments, fees for inactive users, and no upfront costs.
Amazon QuickSight is recommended for larger businesses with fully-fledged development teams. The service is designed to be used in tandem with development software such as RedSHift, S3, Athena, and Aurora.
By contrast, FeedbackWhiz is meant for entrepreneurs that are new to the world of insight analytics. The software requires no specific development skillsets or programming to get the service up and running.
The Verdict: Is FeedbackWhiz Worth It?
By and large, it’s the huge amount of functionality, email campaign customization, and filtered analytics material that make FeedbackWhiz worth it. If you’re a small company looking to painlessly increase your revenue and brand reputation, there’s no going wrong with this comprehensive software. After all it made it into our top Amazon tools of 2020.
Unlike traditional client management software, FeedbackWhiz seeks to provide a robust, all-in-one platform that provides insight into order fulfillment, listing changes, and critical events.
In terms of review management, FeedbackWhiz takes the cake. The software essentially automates the process of fighting negative reviews, customer follow-ups, and requesting reviews from satisfied customers.
If you’re still on the fence, keep in mind that FeedbackWhiz offers a risk-free thirty-day trial. This should be plenty of time for you to determine whether or not the software works for you.